Collection: Products

Frequently Asked Questions

When will my subscription start? 

Letters are mailed on the 13th of each month. 

To allow time for preparation, subscriptions purchased after the 13th will begin with the following month's mailing. 

For example, if you subscribe on July 20, your first letter will be mailed on August 13. 

What comes inside each envelope? 

Each monthly envelope includes: 

• A personal letter from me 

• A collectible My Heal Time quote card 

• A double-sided reflection card featuring a journal prompt, digital companion, and affirmation or nervous system reset 

• An encouraging sticker 

•  A 4x6 keepsake art print related to the theme 

• A surprise paper keepsake or activity 

Is every month the same? 

No. While each envelope follows the same general format, the theme, letter, quote card, journal prompt, digital companion, sticker, and surprise gift change each month.

What is the digital companion? 

Each reflection card includes a QR code that contains a digital component related to the month's theme. This may include a playlist, voice memo, guided reflection, podcast episode, article, or other thoughtfully selected resource.

Can I cancel my subscription? 

Yes. Recurring subscriptions can be canceled at any time before the next billing date. Subscriptions are non-refundable.

Do you offer gift subscriptions? 

Yes. We offer both 6-month and 1-year gift subscriptions both domestically and internationally. Gift subscriptions are prepaid, non-refundable, and automatically end after the gifted term is complete.

Do you ship internationally? 

Yes. International shipping is available through our International Subscription option. Please note that delivery times vary by country and may take several weeks depending on your local postal service. Please allow at least 3 weeks to receive your letter.

What if my letter doesn't arrive? 

If your envelope hasn't arrived within a reasonable time frame, please contact us at hellow@myhealtime.store and we'll do our best to help! Please allow 7 days for domestic mail and 3 weeks for international.